Terms & Conditions

• All toppers are tried on, colour-matched, and approved by you in-store before purchase.
• Once you leave the studio, all sales are final.
• We cannot offer refunds or exchanges for change of mind or personal preference after an in-studio purchase.
• This does not affect your rights under the Australian Consumer Law for genuine manufacturing faults.

Due to hygiene laws, online returns are only accepted if ALL of the below apply:

• Timeframe: Returned within 7 days of delivery
• Condition: Unworn, unwashed, unstyled, uncut, and unaltered
• Packaging: In original packaging with all tags attached
• Try-On: Only tried on over a clean disposable wig cap

Returns that do NOT qualify: Items that have been cut, coloured, washed, styled, worn without a cap, or show signs of wear.

A 20% restocking fee applies. Return shipping is at your cost.

Refunds will be processed to your original payment method within 7 business days of us receiving the return.

• If your topper arrives with a manufacturing fault, please contact us within 7 days with photos.
• We will arrange a repair, replacement, or refund as per your rights under the Australian Consumer Law.
• Faults do not include: colour variation, shedding, matting, or wear and tear from normal use.

Any cutting, colouring, washing, styling, or modifications by you or a third party immediately voids your right to a refund, exchange, or return.

We recommend booking an in-studio styling service with us to keep your warranty valid.

Consultation fees are redeemable against a purchase made on the day. Cancellations with less than 24 hours notice may forfeit the fee. Consultation fees are non-refundable.

Email us at reception@applebom.com.au with your order number, photos, and reason for return. We will provide return instructions.

For full details, please see our Terms of Service.

This website is operated by Applebom Hair Studio (“Applebom”, “we”, “us”, “our”).

By accessing this website, booking a consultation, or purchasing from us in-store or online, you agree to be bound by these Terms of Service, our Refund & Returns Policy, and Privacy Policy.

If you do not agree to these Terms, you must not use this website or purchase from us.

Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under the ACL. For major failures you are entitled to a replacement or refund. For non-major failures you are entitled to have the goods repaired or replaced.

Where permitted by law, our liability is limited to: repair, replacement, or refund of the purchase price.

Wigs and hair toppers are personal-use, hygiene-sensitive products made from human hair.

By purchasing from Applebom Hair Studio you acknowledge that:

• Human hair products will have slight natural variations in colour, tone, density, curl pattern and texture.
• Colour may vary depending on lighting, screen settings, and individual hair porosity.
• Base size, density, and colour matching is a matter of personal preference. An incorrect size or colour choice does not constitute a manufacturing fault.
• We provide every assistance to match colour, however an exact match cannot be guaranteed. We strongly recommend an in-studio colour match prior to purchase.

• Full payment must be received prior to dispatch or collection.
• We reserve the right to refuse or cancel any order, limit quantities, correct pricing errors, or cancel orders suspected of fraud.
• If an order is cancelled after payment processing, non-refundable payment gateway fees may be deducted where permitted by law.

Due to hygiene regulations, online purchases are treated differently to in-studio purchases.

For an online return or exchange to be considered, ALL of the following must apply:

• The item is returned within 7 days of delivery
• The item is unworn, unwashed, unstyled, unaltered, and in original condition with all tags and packaging intact
• The item has only been tried on over a clean, disposable wig cap

A 20% restocking fee and return shipping costs are the responsibility of the customer.

Items that have been worn outside of a wig cap, washed, styled, cut, or coloured are not eligible for return due to health and hygiene laws.

This does not affect your rights under the ACL for faulty goods.

All in-studio purchases are inspected, tried on, and approved by the customer prior to payment.

By completing an in-studio purchase you acknowledge that:

• Colour, density, base size, fit, length, and overall appearance were approved prior to leaving the premises
• No faults, damage, or irregularities were identified at the time of purchase
• All toppers are supplied in full manufacturer length unless a cutting or styling service is performed by Applebom at the time of sale

Once the product has been removed from the studio, the sale is final. We cannot accept returns or exchanges for change of mind or personal preference.

A claim for a manufacturing fault must relate to a defect that was present and not reasonably observable at the time of inspection to qualify for a remedy under the ACL.

• Consultations are by appointment only and are 30 minutes in duration.
• A consultation fee applies and is fully redeemable against any purchase made on the day.
• Consultations do not guarantee a specific purchase outcome, colour match, or aesthetic result.
• Cancellations with less than 24 hours notice may forfeit the consultation fee.

Due to hygiene requirements and the custom-wear nature of alternative hair, eligibility for refund, exchange or return is immediately void if the product has been:

• Cut, trimmed, or thinned
• Coloured, toned, or chemically treated
• Washed, wet, or had products applied
• Heat styled or styled in any way
• Modified by the customer or a third party, including another hairdresser

Goods altered after purchase are deemed accepted and are no longer in original condition. A product altered after purchase cannot be assessed for a manufacturing fault.

• With proper care, human hair toppers have an average lifespan of 6 to 12 months.
• Wear and tear including shedding, matting, tangling, and fading are not manufacturing faults.
• Our warranty does not cover damage caused by failure to follow care instructions, use of heat tools above 180°C, or incorrect hair products.
• Care instructions will be provided at the time of purchase.

To the fullest extent permitted by law, Applebom Hair Studio is not liable for:

• Indirect, consequential, or economic loss
• Loss of profits or opportunity
• Emotional distress or dissatisfaction based on aesthetic preference
• Costs of third-party alterations
• Adverse reactions to hair products, adhesives, tapes, or scalp sensitivity

Our total liability will not exceed the purchase price of the product.

Nothing in this clause limits liability where it would be unlawful to do so under the ACL.

You agree to indemnify and hold harmless Applebom Hair Studio from any claim, loss, damage, liability or expense arising from your breach of these Terms, misuse of our products, or violation of any applicable law.

These Terms are governed by the laws of Queensland, Australia. Any disputes will be dealt with in the courts of Queensland.